Sr. Fintech App Support Engineer
Job Description
Develop operational strategies and act as a subject matter expert on microservices and distributed systems for fintech applicationsLead and coordinate incident response efforts, ensuring timely resolution and minimizing impact on operationsProactively diagnose and resolve issues using in-depth log analysis, and prevent recurring problemsContinuously improve processes by identifying inefficiencies and applying solutions to improve service reliabilityCreate and maintain comprehensive documentation of known issues, workarounds, and resolutionsConduct knowledge sharing sessions and workshops within the teamBe a member of a 24x7 shifting rotation
Qualification
About you:
Bachelor’s degree in any Information Technology or Engineering courseDemonstrated ability in supporting critical production services and optimizing operations through automation and process improvementsStrong understanding of SRE principles: e.g. observability, SLOs, eliminating toil
At least 5 years experience working with the following:Supporting critical production services, including response to major incidents and outagesWorking in large-scale distributed systems as an SRE or DevOps engineerLogging and monitoring: Splunk, Prometheus, or other APM & observability toolsIncident management: PagerDuty, ServiceNowVersion Control: Git
PLUS POINTS:Operations experience in e-commerce, Payments systems, or financial servicesContainer Orchestration: Docker, KubernetesExperience with cloud platforms (e.g. AWS, Azure)Proficient in scripting languages (e.g. Python, Shell)Relevant certifications in any of the key skillsFamiliarity with SQL queries for troubleshooting
About The IT Solutions Provider
IT Solutions Provider specializes in making data center and cloud operation teams thrive. Our global team of service architects, infrastructure admins and software engineers have built and operated some of the worlds largest, most scalable environments over the past two decades. Our philosophy is about making technology "werk" for our customers by tailoring solutions to their exact needs. We believe that products, services, tools and processes should serve the needs of people, NOT the other way around. From 24/7 monitoring to infrastructure design to application development, we've got you covered.
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